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Thank you for shopping with Rapha Longrich Us. Please read this policy carefully before completing your purchase.
1. ALL SALES ARE FINAL
Unless the product is damaged, defective, or we made a shipping error, we do not accept returns or provide refunds.
❗ By purchasing, you acknowledge and agree to this policy.
We strongly encourage you to review all product descriptions, ingredients, usage instructions, and consult your doctor if needed before placing your order.
2. Return Eligibility
Wrong product shipped
Product arrived damaged (must report within 48 hrs)
Manufacturer defect (report within 7 days)
All items must be unused, unopened, and in original packaging.
Contact support@raphalongrichus.com within timeframes with proof. If approved, ship item within 7 days. Refunds are processed in 7–10 business days after inspection.
5. Order Cancellations
Orders may only be cancelled within 1 hour of purchase.
6. Liability & Legal
We are resellers and not liable for side effects or misuse. Disputes are governed by Texas law, with jurisdiction in Harris County courts.